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Return and Refund Policy

1. If you are not satisfied with the quality of our products, simply return, at your own costs (non-refundable) your purchased item(s) and proof of purchase to:

Organics Kinetics Sdn Bhd

Level 14-02, GTower,
199, Jalan Tun Razak
50400 Kuala Lumpur,
Wilayah Persekutuan, Malaysia.

or contact us at:

Tel: +603 2168 1830 (9:00AM - 6:00PM, Mondays - Fridays)

and will we either provide you with a refund OR replace your defective products (one for one) at no cost. Please note that delivery fees are not refundable.

2. Returns and refunds will only be provided if there are observable physical defects on/off our products.

3. The efficacy of our products have been lab tested and proven to work, therefore, environmental factor as well as misuse and abuse of our products are not acceptable reasons for returns or refunds.